Problem
That's the reality Healiom's tool has to solve for.
Every patient encounter requires a SOAP note (Subjective, Objective, Assessment, Plan) for patient care, billing, and legal protection. It's necessary, but existing software makes it worse: under time pressure and high patient volumes, poorly designed tools turn required documentation into extra, unnecessary work.
To understand the problem I needed to solve, I studied the platforms already in place. EHR systems like Epic, Cerner, and Athenahealth are the industry standard, but they weren't designed for speed or simplicity.
Emergency Medicine Physician
SOAP notes are tedious.
When patient volumes are high, both quality of notes and amount of time spent with patients can be effected.
Speed and accuracy
Rapid documentation in high-pressure medical setting can cause increased concerns for errors and burnout.
Required features
The project called for incorporating AI suggestions directly into the UI, along with medical transcription, summarization, and SOAP note generation. These constraints shaped the flow from the start: every screen needed to show AI involvement clearly without making the physician feel like they'd lost control of the note.
Early hand sketches explored sign-up, live transcript layout, and how AI-generated suggestions would sit alongside physician input.
Problem 1:
Wasted space = more scrolling
Solution:
Problem 2:
Trusting the AI
Solution:
Final Design
Input Medication
Input Diagnoses
Input Summaries
Closing thoughts